Effective Date: 08/01/2026
YOUR INFORMATION. YOUR RIGHTS. OUR RESPONSIBILITIES.
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU, INCLUDING INFORMATION RELATED TO SUBSTANCE USE DISORDER TREATMENT, MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Crimson Waters Behavioral Health (“Crimson Waters,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your health information. This Notice of Privacy Practices (“Notice”) describes how we may use and disclose your protected health information (“PHI”), including information relating to substance use disorder treatment that may be protected under federal law, and explains your rights regarding that information.
This Notice applies to information created or received by Crimson Waters in connection with the care and services we provide to you.
Your Rights
You have the following rights regarding your health information. Certain limitations and exceptions may apply under federal and state law.
Get a copy of your health information
You have the right to inspect and obtain a copy of your PHI that we maintain in a designated record set, including electronic records where applicable. We may charge a reasonable, cost-based fee where permitted by law.
Ask us to correct your health information
If you believe information we maintain about you is incorrect or incomplete, you may ask us to correct it. We may deny your request in certain circumstances permitted by law. If we deny your request, we will explain the reason for the denial and explain how you may submit a written statement of disagreement where applicable.
Request confidential communications
You may ask us to contact you in a particular way or at a particular location. For example, you may ask us to contact you only by telephone, email, or mail, or to contact you at a particular address. We will consider reasonable requests and will accommodate a request when required by law.
Ask us to limit certain uses or disclosures
You may ask us to limit how we use or disclose your health information for treatment, payment, or health care operations. We are not required to agree to every restriction request. However, if you ask us not to disclose information to your health plan for payment or health care operations regarding a service that you have paid for completely out of pocket, we will generally agree to the request unless disclosure is required by law. Additional restrictions may apply to substance use disorder records under applicable federal law.
Get a list of certain disclosures
You have the right to request an accounting of certain disclosures of your PHI made by us during the six years preceding the date of your request, subject to limitations and exceptions provided by law.
Get a copy of this Notice
You may request a paper copy of this Notice at any time. You may also obtain a copy electronically from our website.
Choose someone to act for you
If you have given someone medical power of attorney or if someone is your legal guardian, that person may exercise certain rights and make decisions regarding your health information on your behalf. We will verify that the person has appropriate legal authority before taking action.
File a complaint
If you believe your privacy rights have been violated, you may file a complaint with Crimson Waters or with the U.S. Department of Health and Human Services Office for Civil Rights. You will not be retaliated against for filing a complaint.
How We May Use and Disclose Your Health Information
We may use or disclose your PHI without obtaining your written authorization when permitted or required by applicable law.
Treatment
We may use and disclose your health information to provide, coordinate, or manage your health care and related services. For example, we may disclose information to physicians, therapists, nurses, counselors, or other health care professionals involved in your care when permitted by law.
Payment
We may use and disclose your health information to obtain payment for services we provide. For example, we may provide information to your health insurance company or other payer to verify coverage, obtain authorization, process claims, or receive payment for treatment.
Health Care Operations
We may use and disclose your health information for health care operations when permitted by law. Health care operations may include activities such as quality assessment, employee evaluation, compliance activities, auditing, accreditation, business planning, and improving the quality and effectiveness of our services.
Individuals Involved in Your Care
When permitted by law, we may disclose limited health information to a family member, close friend, or other person you identify who is involved in your care or payment for your care. We will disclose only information that is relevant to that person’s involvement unless otherwise permitted or required by law. For substance use disorder records protected by 42 CFR Part 2, additional consent and disclosure restrictions may apply.
Required by Law
We may use or disclose your health information when federal, state, or local law requires us to do so.
Public Health Activities
We may disclose health information for certain public health activities permitted by law, such as reporting certain diseases or conditions, preventing or controlling disease, or other activities authorized by law.
Health Oversight Activities
We may disclose health information to appropriate government agencies for activities authorized by law, including audits, investigations, inspections, licensing activities, and other oversight activities.
Judicial and Administrative Proceedings
We may disclose health information in response to a court or administrative order or, where permitted by law, certain subpoenas, discovery requests, or other lawful processes.
Law Enforcement
We may disclose health information to law enforcement when permitted or required by applicable law.
Serious Threats to Health or Safety
We may use or disclose health information when necessary to prevent or lessen a serious and imminent threat to the health or safety of a person or the public, when permitted by law.
Specialized Government Functions
We may disclose health information for certain specialized government functions, including military, national security, intelligence, protective services, and correctional activities when authorized by law.
Workers’ Compensation
We may disclose health information as necessary to comply with workers’ compensation laws and other similar programs established by law.
Coroners and Medical Examiners
We may disclose health information to coroners, medical examiners, or funeral directors as permitted by law.
Uses and Disclosures That Require Your Authorization
Except as otherwise permitted or required by law, we will obtain your written authorization before using or disclosing your PHI for purposes not described in this Notice.
Psychotherapy Notes
Most uses and disclosures of psychotherapy notes require your written authorization.
Marketing
We will obtain your written authorization before using or disclosing your PHI for marketing purposes when authorization is required by law. We will not sell your PHI without your written authorization when such authorization is required by law.
Other Uses and Disclosures
Other uses and disclosures of your PHI that are not described in this Notice or otherwise permitted or required by law will generally require your written authorization. You may revoke an authorization in writing at any time to the extent permitted by law. Revocation will not affect actions already taken in reliance on the authorization.
Substance Use Disorder Records
Because Crimson Waters may provide substance use disorder treatment, certain information relating to substance use disorder treatment may receive additional federal protection under 42 U.S.C. § 290dd-2 and 42 CFR Part 2 (“Part 2”).
Where applicable, Part 2 protections may impose additional restrictions on the use and disclosure of substance use disorder records. Generally, we will obtain your written consent before using or disclosing Part 2-protected records unless the disclosure is otherwise specifically permitted by Part 2 or another applicable law.
A single consent may, where legally valid, authorize future uses or disclosures for treatment, payment, and health care operations as permitted by applicable law. Part 2 protections may also limit the use of your substance use disorder records in certain legal proceedings and may impose additional restrictions on the use or disclosure of those records.
If applicable law provides greater protection to your substance use disorder information than the practices described in this Notice, we will follow the more protective requirements.
Your Right to Request Restrictions on Disclosure to Health Plans
If you pay for a health care item or service completely out of pocket, you may request that we not disclose information relating to that item or service to your health plan for purposes of payment or health care operations. We will generally honor such a request unless disclosure is otherwise required by law.
Our Responsibilities
We are required by law to:
- Maintain the privacy of your PHI.
- Provide you with this Notice describing our legal duties and privacy practices.
- Follow the terms of the Notice currently in effect.
- Notify you as required by law if a breach occurs that compromises the privacy or security of your PHI.
- Comply with applicable federal and state privacy laws, including applicable protections for substance use disorder records.
We reserve the right to change our privacy practices and this Notice. If we make a material change to our privacy practices, we will revise this Notice. The revised Notice will be made available upon request and will be posted on our website as required by law.
Your Choices Regarding Communications
You may request reasonable restrictions or alternative methods of communication concerning your health information. For example, you may request that we:
- Contact you at a particular telephone number.
- Contact you at a particular address.
- Communicate with you by a particular method.
- Avoid leaving certain types of messages when legally and operationally feasible.
We will consider reasonable requests in accordance with applicable law.
Privacy of Website and Electronic Communications
Our website may allow individuals to request information about our services, contact us, request an appointment or consultation, or otherwise communicate with Crimson Waters. Information submitted through our website may be used to respond to your request and, where applicable, to facilitate treatment, payment, or health care operations.
Because website communications may involve information that could relate to an individual’s health or treatment, Crimson Waters takes reasonable steps to protect information submitted through its website. However, ordinary website forms, email, text messaging, and other internet-based communications may not provide the same level of security as a secure patient portal or other protected health care communication system.
Do not submit highly sensitive medical information through a website form or ordinary email unless Crimson Waters has specifically instructed you to do so.
Our website may also use cookies, analytics technologies, advertising technologies, or similar tools. The use of these technologies is addressed in our separate Privacy Policy and does not expand the circumstances in which Crimson Waters may use or disclose PHI.
Fundraising
If applicable, we may contact you regarding fundraising activities as permitted by law. You have the right to opt out of receiving fundraising communications. Instructions for opting out will be included in applicable fundraising communications.
Complaints
If you believe that Crimson Waters has violated your privacy rights, you may submit a complaint to:
Crimson Waters Behavioral Health
Attn: Privacy Officer
4010 S 57th Ave Ste 203
Greenacres, FL 33463
Phone: (561) 268-2594
You may also submit a complaint to the U.S. Department of Health and Human Services, Office for Civil Rights. You may find information about filing a complaint through the HHS Office for Civil Rights website. We will not retaliate against you for filing a complaint.
Questions About This Notice
If you have questions about this Notice or our privacy practices, please contact:
Privacy Officer
Crimson Waters Behavioral Health
4010 S 57th Ave Ste 203
Greenacres, FL 33463
Phone: (561) 268-2594
Changes to This Notice
We may change the terms of this Notice at any time. Any revised Notice will apply to all PHI that we maintain, subject to applicable law. The current version of this Notice will be available upon request and will be posted on our website.
Effective Date of Current Notice: 08/01/2026
Acknowledgment of Receipt
By receiving services from Crimson Waters Behavioral Health, you may be asked to acknowledge that you received a copy of this Notice of Privacy Practices. Your acknowledgment of receipt does not constitute authorization for uses or disclosures of your PHI beyond those permitted by law. If you decline to sign an acknowledgment, Crimson Waters may still use or disclose your health information as permitted or required by law, and we will document our efforts to obtain the acknowledgment as required.
Crimson Waters Behavioral Health
4010 S 57th Ave Ste 203
Greenacres, FL 33463
Phone: (561) 268-2594
crimsonwatersbh.com